How to fix Unable to Load An Error Occurred While Loading a Higher Quality Version of this Photo or Video.


Many iPhone and iPad users have reported and complained about them being unable to view the captured or sent/received photos or videos in their phones and gallery when they open their Photos app. Being unable along with that, they have also told about the error notification they receive on their phone screen that says:

“Unable to Load Video (or Photo). There was a problem loading the higher-quality version of this video (or photo).

It is found that the owners and users experiencing this problem often fail to open specific, not all, but there are some problems in opening some of the photos or videos or both.

Besides, this gives rise to another problem, like this issue of being unable to open videos and photos that have been taken with your device can make some negative, unwanted impact on the quality of other pictures and videos or the photos and videos synced to your iPhone from a computer.

In case you are also one of those encountering this loading problem with your photo or videos. You don’t have to worry much about it because we have prepared this article for you in the most accessible words to understand the problem and the solution more quickly. In this article, we discuss and clarify the ways that can help you fix this problem. You are requested to follow and attempt the troubleshooting steps given below in order. Once you are done with reading all the steps, try to implement that by yourself first to check and confirm whether you can open your videos or photos or not.

While making a trial attempt, you might see an error message saying, “Cannot Load Photo: There Was An Error Loading This Photo.” Similarly, you may receive another error notification and message that says – “Cannot Download Photo: iCloud Library” when you wish to share or edit your photos or videos.

Below, some steps are mentioned briefly for you to go thoroughly and understand in the easiest possible way.

1. Check storage

The lack of storage space could be the reason for the continuous appearance of this error notification or message on your phone. In that case, you have to check the available storage that is functional on your iPhone or iPad. If you find that there is not enough storage in your device, you won’t be able to save photos or videos, and you won’t be able to download even your photos in iCloud to the iPhone or iPad.

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You need to go to Settings > General > [Device – iPhone or iPad] Storage. This will lead you to a screen that will show you the space you have spent on your iPhone or iPad. Also, you need to confirm that your device has at least 2GB of free space. Then this page will show you a set of suggestions, which will assist you in finding free space. You may also wish to delete apps that are not in use to you anymore.

2. Restart your device

You may also try restarting your device to check if this is helpful for you or not. Here it is explained to you to know how you can restart your device:

  • For devices like iPhone X and iPad without Home button models: you have to press and hold the power button located on one side of your phone and the up and down corners of the volume button together at the same time and leave the button only when you see the power off slider. As soon as you see it, drag it to the right side and wait until your device powers off completely. The, Pr

Press and hold the side button and wait for the Apple logo to appear.

  • For Other iPhone models and iPad models with Home button models: you need to press and hold either the side or top of the power button until the power off slider appears and is visible to you; again, you have to drag the slider and wait for around 30 seconds or so for your device to shut down completely. After that, you have to again press and hold the power button until the Apple logo appears.
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3. Update your device

You need to be sure that your device has the most recent iOS or iPadOS. Without any obstruction and difficulty, you can update your device more quickly by going to Settings > General > Software Update. This activity is also going to check for updates. If there is an availability of any update, it will lead you to follow the onscreen instructions suggested on the screen to enable the required update to the latest version of the software.

4. Force restart

Here you will get to know and learn how you can do the Force restart:

This is followed and valuable for both the iPad without Home button models and iPhone 8 and later: Just Press and dismiss the volume up button and then again, press and release the volume down button. Then you have to press and hold the side or top button until the Apple logo comes up.

For iPhone 7 models: You have to press and hold the downside of the volume button and the power buttons together at the same time until you see the Apple logo appearing on the screen.

And for other iPhone and iPad with Home buttons models: You need to press and hold on the home button and the power button, either a side of it or the top side together, until the Apple logo comes up.

5. Check your network connection

It is oblivious to all of us that sometimes the Network issues may result in the Photos app not permitting Apple’s servers to download any videos or photos. And therefore, you have to make sure that your device has a Wi-Fi connection or cellular data connection. Also, it is easily accessible for you to verify this by connecting to a website, like, using a web browser, like Safari. So if you find that you cannot download anything, it means you are having connection issues.

If you are having difficulties in connection, turn on your device’s Aeroplane Mode, wait for 30 seconds, and then turn it off again. This is significant because, if you have iCloud Photos enabled (Settings > [your name] > iCloud > Photos), the error message is quite often when your iPhone or iPad connection could load the photo or video from iCloud.

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Besides, if you are attempting to download your photos videos over a cellular connection, you are requested to confirm that your ‘Use Cellular Data is on for the Photos app. But, again, this is something you can check on your own by going to Settings > Cellular, Cellular Data, or hit Mobile Data and ensure that Photos is allowed.

Once you are done with doing everything, you have to check to see if the “Optimise iPhone Storage” option is enabled and allowed or not if you are using iCloud Photos.


If this is a problem with only a few of your device’s photos or videos, then you may want to use this guidance, and If you are using iCloud Photos, you need to follow the steps below:

  • Firstly, visit on your browser and sign in.
  • Click on the iCloud Photos.
  • Get at the photo or video you could not unlock and click on it.
  • And then, click the share icon to email this photo to yourself.
  • Check your email on your device, download the file you sent to yourself, and tap to see if you can open it.

And in the end, if you have iCloud Photos fostered, checking the system status page is a good idea. This page will reveal if there’s an outage.


In the above article, we tried to cover how you can fix the error of not being able to load a Higher Quality Version of this Photo or Video. We gave most of our efforts in articulating this article most simply so that any user reading this gets to understand the issue in one go. Indeed, we hope this article will fulfil all the essential ideas you wish to know on this topic. Also, if you find that the mentioned steps are not working for you, you need to contact Apple Support.

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